Managed IT Services

For more than 20 years, KAZ has offered a full range of managed services to help organisations allocate their technology spending more efficiently. We provide methodologies developed and refined through our work with some of Australia’s largest businesses and government departments. We also use the Information Technology Infrastructure Library (ITIL) framework which gives us the discipline to set baselines and make measurable service improvements.

Where KAZ differs from other providers is our practice of working closely with clients.  We understand what clients value. We know they are more interested in business outcomes than IT metrics, so we actively seek to create value and competitive advantage for them. We also understand that every business is unique, which is why our managed services can be customised to suit individual requirements and delivered on-site or remotely from our data centres. We also offer a range of service levels, from office-hours support to 24x7 high availability to match budgets and business needs.

Our change management practices ensure all changes in a client’s IT environment are handled using standardised methods that assess and document potential impacts. This provides high levels of oversight and granular control over technology systems and is a vital part of maintaining service quality and business continuity.

KAZ has also developed the use of automation technologies to help IT systems manage themselves with less human intervention. These productivity benefits are passed on to clients.

Why choose KAZ?

• More than 20 years’ experience providing a full range of managed services
• A range of service levels to suit budget and business needs
• Proven methodologies
• ITIL framework for service quality and continuous improvement
• Sustainable, measurable and timely service delivery
• Premier data centres connected to the IP backbone
• Government accredited data centres certified to the highest security levels
• Focus on being an extension of the client’s business
• The largest managed desktop service provider in Australia
• Impressive range of reference customers across various industries.

Service Desk

A single point of contact for users, KAZ’s service desk underpins all of our other managed services. We provide a range of service levels – from business hours to 24x7. When calls need to be escalated to senior staff or third-party vendors, the service desk uses advanced incident tracking technologies to quickly resolve issues.

Data Centre Hosting

With more than 20 years in hosting, KAZ offers high levels of expertise combined with state-of-the-art, secure data. We offer a variety of availability, connectivity and security options to suit different needs and budgets. We also provide high-speed links from client sites to our data centres to support business continuity efforts, as well as direct connection to the IP backbone. While certified in all major platforms, our staff are specifically trained in individual client operations. Using the ITIL service delivery model, we are known to deliver superior performance and timeliness for processes, as well as improving efficiencies. Our service options include:

Co-location

KAZ provides controlled power, data services and other facilities to ensure the uptime of the equipment, but clients own and manage their servers.

Our existing clients use co-location services for primary and secondary systems such as airline reservation systems or market-leading consumer information portals. Facilities are available in all capital cities, with secondary sites for disaster recovery available in Melbourne and Sydney.

Dedicated Hosting

KAZ provides pre-configured Intel or Unix systems based on Dell,HP or IBM hardware and built on a standard operating environment. We maintain the server hardware and operating systems but clients are still responsible for managing applications. We already host business-critical systems for a large number of ASX 200 companies and online retailers.

Managed Hosting

This service accommodates large, complex and business critical systems. KAZ can manage the entire server environment including IBM zSeries (mainframe), IBM iSeries (formerly AS/400), Windows, Unix and Linux systems and applications. Clients or their service providers can handle application management, lease equipment from us or use their own hardware. Many organisations use this service for their most vital applications, for example, an internet banking site for a major local bank. Managed hosting services include a variety of management options.

Server & Storage Management

We manage clients’ server hardware both physical and virtual and operating systems as well as storage area network and network-attached storage systems. Our service can maximise availability and performance of client infrastructure for a lower total cost of ownership.

Applications Management

We deliver application management services to support applications providing activities including administration, maintenance and support activities. All of these services are underpinned by rigorous SLAs, and the highest levels of security and performance management.

Desktop Management

This service includes technical support for almost any end user device, application or data including office and personal peripherals. We maintain the hardware, operating system, application and user data, including the development and management of SOEs, configuration changes, antivirus software updates and operating system patches of both traditional and virtualised environments.

Database Management

KAZ manages clients’ database environment to a range of service options ensuring agreed levels of availability and performance are delivered.

Security Management

We work with clients to develop policies that maintain the physical and virtual security of their IT systems. We implement and manage security environments using technologies including firewalls, virtual private networks, antivirus and content filtering, authentication and identity management systems and biometrics.