Unified Communications Overview

Unified Communications integrates various communication streams such as email, fax, instant messaging, voice, audio and conferencing and makes them accessible through a single integrated interface from the device of choice. When combined with presence technology, you can determine if colleagues are available and the best way to reach them. In short, Unified Communications allows people to contact each other at the right time, on the right device – with one-click convenience.

Why choose KAZ?

• KAZ is a certified Voice-Ready Partner for Microsoft Unified Communications
• KAZ is a Gold Certified Partner of Microsoft
• KAZ Unified Communications specialists are all certified in Microsoft Unified Communications products
• KAZ leverages the depth and experience of Telstra for voice and PBX integration
• KAZ has extensive knowledge and experience across the Microsoft range of technologies and products
• KAZ has proven application integration experience with all major platforms
• KAZ has significant understanding across server, storage, network and desktop infrastructure.

The main advantage of Unified Communications is the time it saves by reducing the delay or ‘human latency’ that exists in present messaging methods. In the context of a business workflow, these time savings can multiply exponentially. Take problem resolution for example. The inability to escalate an issue to an expert at the right time can lead to a tedious round of missed calls, emails and voicemails. And a problem that might have been resolved in minutes could take days. Presence technology and one-click connectivity can solve this predicament in a flash.

Workflow efficiency is even more pronounced when communications are integrated directly with business applications. ‘Click to call’ functions embedded within the application can direct a query to the correct people in seconds. In turn, they can see the context of the query from the call point in the application and respond more rapidly and appropriately.

Seen in the light of these extended capabilities, Unified Communications has the potential to deliver substantial productivity benefits. This is especially true for knowledge and service workers, mobile staff or where collaboration is important.

No matter how good the platform, an experienced partner like KAZ is vital for a successful Unified Communications implementation. KAZ offers in-depth technical skills, a first–class record in delivering large scale technology deployments and a comprehensive understanding of Microsoft’s Unified Communications platform. What’s more, KAZ is a certified Voice-Ready partner for Microsoft Unified Communications. Just as important is the human equation; KAZ brings a reputation for flexibility and a history of forging close and productive customer relationships.

Unified Communications solution includes: 

• Express: Aims to deploy the core Unified Communications capabilities of presence, instant messaging and conferencing in 3-4 weeks.
• Voice Integration: Integrates with existing voice infrastructure to manage inbound/outbound external PSTN calls.
• Unified Messaging: Offers a single repository for all communications with advanced voicemail and voice control of email, fax and calendaring.
• Application Integration: Embeds presence and ‘click to call’ features in business applications.