Service Desk
Our service desk is a single point of contact that provides technical support for a wide range of issues. A key focus is to streamline problem resolution for more rapid and cost-efficient results by using advanced incident tracking technologies and self-service portals. KAZ provides a range of service levels from business hours to 24x7.
Desktop and Device Management
The largest provider of managed desktop services in Australia, KAZ provides operational support for desktops, laptops and handheld devices as well as network equipment and IP phones and servers. While some of these capabilities are delivered on-site, many are delivered over the network to simplify management, lower cost and speed service delivery.
Infrastructure Services
Infrastructure services are designed to ensure the hardware, operating systems and databases driving your applications are highly available. We provide services for a wide range of platforms through monitoring, fault and performance management to help you reduce the administrative burden and total cost of ownership.
Application Management
KAZ delivers hosted application services to support applications like Microsoft Exchange, Lotus Notes, IBM WebSphere and Oracle. All of these services are underpinned by rigorous SLAs, and the highest levels of security. Combined with Telstra’s high capacity networks, we can offer the responsiveness and availability needed for essential applications.
Hosting and Storage
KAZ offers hosting solutions from co-location and managed hosting to web site and intranet hosting. A key benefit of our premium data centres is their location on Telstra’s internet backbone and core networks which helps enhance user access. We also provide a range of managed storage and backup services and utility computing solutions. Our services are customised to business needs, rapidly scalable and delivered with predictable and economical pricing.
Managed Security
KAZ offers a suite of security services including managed antivirus, email and web content filtering. By leveraging advanced technologies and methods as well as the practical experience gained from continuous client engagements, we can provide constant and high levels of protection. The service manages software products from all major vendors and is designed to reduce the time, cost and complexity of managing your security environments.
IT Product Resale
Our alliances with leading global IT vendors such as IBM, Symantec, Cisco, Microsoft and Citrix can provide significant cost savings in hardware and software procurement. KAZ also provides value added services such as the design, implementation, provisioning and maintenance of hardware, the delivery and installation of software, and management of software licences.
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